How would you like to start?
Choose the option that matches where you are with your SENTRY.
Get started using your SENTRY
Set up your account, install SirettaSPARK, prepare the SENTRY and record your first CloudSURVEY survey.
Already have an account?
If your SENTRY is already set up, go straight to CloudSURVEY to sign in, start surveys and review results.
Set up your SENTRY in 10 steps
Follow the complete process below in order - from creating your CloudSURVEY account through to reviewing live survey results.
Register a CloudSURVEY account
Create the account you will use to register your SENTRY, manage surveys and review results.
Download SirettaSPARK
Install SirettaSPARK on the PC you will use to configure and maintain the SENTRY.
Attach the antennas to the SENTRY
Connect the supplied or selected antennas to the correct SENTRY antenna ports before powering the unit.
Power on the SENTRY
Apply power and allow the SENTRY to complete its normal startup sequence.
Connect the SENTRY to your PC via USB
Use the USB connection so SirettaSPARK can communicate directly with the SENTRY.
Connect to the SENTRY in SirettaSPARK
Open SirettaSPARK and select the connected SENTRY so you can configure and maintain the device.
Update the software and firmware
Check the SENTRY software and firmware versions and install the latest supported updates where required.
Configure the connection
Set the required connection details so the SENTRY can communicate with CloudSURVEY and upload survey data.
Log in to CloudSURVEY and start recording
Sign in to CloudSURVEY, select your SENTRY and begin recording your first survey.
Review the result in real time
Watch survey results arrive in CloudSURVEY and use the portal to assess networks, signal performance and coverage.
Your SENTRY portal
For SENTRY users who have completed setup or have used CloudSURVEY before.
Use your SENTRY in CloudSURVEY
CloudSURVEY becomes your working environment for controlling surveys, seeing live measurements and reviewing everything the SENTRY has collected.
Sign in to CloudSURVEY
Use the CloudSURVEY account already associated with your SENTRY. Once signed in, you can continue directly with the device and its surveys.
Guides & support
Documentation and answers to common setup problems.
Quick Start Guide
The shortest route from unboxing your SENTRY to completing your first survey, for each SENTRY model.
User Manual
Full product operation, installation, settings and device information.
Support & troubleshooting
Answers to common setup problems.
01My SENTRY does not appear in CloudSURVEYCheck the account and the device registration.
Confirm you are signed into the correct account and that the device has been registered to that account.
02I cannot start a surveyStartup, portal visibility and survey settings.
Check that the device has completed startup, is visible in the portal, and that the required survey settings have been selected.
03My survey completed but I cannot see the resultsAllow time for the upload to finish.
Allow time for upload to complete, then refresh the Surveys page and confirm you are viewing the correct account and device.
04The device is showing no or very few networksTechnologies, survey modes and placement.
Confirm the intended technologies and survey modes are enabled. Placement, the building and local network availability can all affect what is detected.
05How do I update the SENTRY software?Through SirettaSPARK over USB.
Connect the SENTRY to your PC via USB, open SirettaSPARK and follow steps 6 and 7 of the setup guide to check and install the latest supported software and firmware.
06Where can I get more help?The Help Centre, or contact support.
Open the CloudSURVEY Help Centre or contact support with your device's serial number or IMEI and a short description of the issue.